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Privacy Policy

Effective Date: 6/20/2025 Last Updated: 6/20/2025

RESILIENT SKIN LAB (“we,” “our,” or “us”) values your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website at https://www.resilientskinlab.com (the “Site”) and any associated platforms or services.

1. Information We Collect

We may collect personally identifiable information (“PII”), such as your name, email address, phone number, and mailing address when you voluntarily provide it to us—such as when you fill out a contact form, schedule an appointment, subscribe to our newsletter, or opt-in to SMS updates.

We may also collect non-personally identifiable information such as browser type, referring URLs, device information, and browsing behavior via cookies and analytics tools to improve the functionality and experience of our Site.

2. How We Use Your Information

We use the information we collect to:

Provide and improve our services
Communicate with you regarding appointments, promotions, and updates
Respond to inquiries and customer service requests
Send marketing and promotional messages (only when consent is provided)
Provide transactional and appointment-related SMS and email notifications

We do not share, sell, rent, or trade mobile numbers or personally identifiable information with third parties or affiliates for marketing or promotional purposes.

We may share limited personal information with trusted third-party service providers only to the extent necessary to perform essential business operations (e.g., payment processing or appointment management) and always under strict confidentiality agreements.

By entering your phone number on our website, you agree to receive text messages from RESILIENT SKIN LAB. These may include appointment reminders, promotional content, or important updates. Message & data rates may apply. Message frequency may vary.

To opt-out, reply STOP or UNSUBSCRIBE at any time. For help, reply HELP. For more information, review our full Privacy Policy on this page.

Note: Any checkbox for SMS consent on our website will be unchecked by default and will require your explicit action to opt-in.

5. Your Rights and Choices

You have the right to:

Access, correct, or delete your personal data
Withdraw your consent at any time
Opt out of marketing communications
Disable cookies through your browser settings

To exercise these rights, please contact us directly using the contact information below.

6. Data Security

Your information is stored on secure servers, and we implement appropriate technical and organizational measures to protect it. Our website is hosted on a secure HTTPS domain and is monitored regularly for vulnerabilities.

7. Third-Party Links

Our Site may contain links to third-party websites or services not operated by RESILIENT SKIN LAB. We are not responsible for the privacy practices or content of those sites.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the updated version will be posted on this page with the new effective date. We encourage you to review this policy regularly.

By using our Site, you agree to the terms of this Privacy Policy.